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Runner
Posts: 3
Joined: ‎08-04-2011
Accepted Solution

Blocked sites

Several friends have Sky broadband and find their low IP numbers are being blocked by www.wetcanvas.com.

 

Is there a way of getting a higher IP number?  Several reboots of the router have not made any difference.


Accepted Solutions
Production Supervisor
Posts: 1,883
Joined: ‎17-12-2010

Re: Blocked sites

[ Edited ]

I can load the site, it says "Sorry. The administrator has banned your IP address. To contact the administrator click here".

 

Clearly the WetCanvas website has put some kind of block on 2.x.x.x IP addresses, and it's only them that can fix it.

Oliver.

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Staff
Posts: 7,725
Joined: ‎08-12-2010

Re: Blocked sites

Hi dougelliot, 

 

For problems accessing certain websites, can you confirm if your friends have IP addresses assigned beginning with 2.X.X.X?

 

If this is the case then a request may need to be raised with the site to update it's firewall to allow connections from the new IP address range.

Runner
Posts: 3
Joined: ‎08-04-2011

Re: Blocked sites

es they have IP numbers atarting 2.xxx.xxx.xxx.  I contacted the website providers who insist they are not blocking 2.xxx IP addresses:

 

Quote

I'm not familiar with all of the details, but both the hosting company and the dev dept. here have said that they followed the traceroutes and other info & fully investigated it. I was informed that there's nothing that can be done on this end --
/Quote
Doug
Oracle
Posts: 55,851
Joined: ‎27-10-2010

Re: Blocked sites

Your friends could try (if they haven't already) rebooting their routers until their addresses start with a 9 and then they should be able to access the site.

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I do not work for Sky.
Production Supervisor
Posts: 1,883
Joined: ‎17-12-2010

Re: Blocked sites

[ Edited ]

I can load the site, it says "Sorry. The administrator has banned your IP address. To contact the administrator click here".

 

Clearly the WetCanvas website has put some kind of block on 2.x.x.x IP addresses, and it's only them that can fix it.

Oliver.
Runner
Posts: 3
Joined: ‎08-04-2011

Re: Blocked sites

Thanks, I rebooted several times, including waiting overnight, but I will tell them to persist.  I got the impression they had a static IP address.

 

Doug