on 21-11-2012 05:30 PM
I got a letter about watching bbc iplayer on catch up on my sky+ box. I set up the wired connection and it now shows sky programmes when I press the red button for on demand but doesn't show catch up. I checked the version number of my box and your help forum says my box should already have it. Why can I not see iplayer?
on 21-11-2012 07:50 PM
Can you read this and let us know the make of your box:
on 21-11-2012 09:41 PM
My version begins with 4F31 so that is why I thought I should be able to access BBC iplayer as it says on your help page:
"If you have a version beginning with 4F31, then you have an Amstrad DRX890 orDRX895. You should already have the new Sky Guide."
on 21-11-2012 09:50 PM
You should be able to download the new software to your box by doing this:
Switch off at the mains,
Press and hold the backup button on the Sky box
Switch on at the mains keeping the Backup button pressed
When all 4 LEDS light on the front of the Sky box, release the Backup button.
You should see an on screen message advising the software is updating.
on 21-11-2012 10:17 PM
I followed your instructions and it updated and showed me the video telling me how the on demand service worked but then when I pressed the on demand button I can still only see a list of programmes on sky channels and BBC iplayer still does not appear.