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Occasional Visitor
peppa+the+pig
Posts: 3
Registered: ‎21-11-2012

BBC iplayer catch up

I got a letter about watching bbc iplayer on catch up on my sky+ box.  I set up the wired connection and it now shows sky programmes when I press the red button for on demand but doesn't show catch up.  I checked the version number of my box and your help forum says my box should already have it. Why can I not see iplayer?

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Super User
caesarome
Posts: 43,234
Registered: ‎27-10-2010

Re: BBC iplayer catch up

Can you read this and let us know the make of your box:

 

http://www.sky.com/helpcentre/tv/on-demand/set-up/when-will-on-demand-be-available-on-my-sky-box/

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Occasional Visitor
peppa+the+pig
Posts: 3
Registered: ‎21-11-2012

Re: BBC iplayer catch up

My version begins with 4F31 so that is why I thought I should be able to access BBC iplayer as it says on your help page:

 

"If you have a version beginning with 4F31, then you have an Amstrad DRX890 orDRX895. You should already have the new Sky Guide."

 

Thanks

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Super User
caesarome
Posts: 43,234
Registered: ‎27-10-2010

Re: BBC iplayer catch up

You should be able to download the new software to your box by doing this:

 

Switch off at the mains,

Press and hold the backup button on the Sky box

Switch on at the mains keeping the Backup button pressed

When all 4 LEDS light on the front of the Sky box, release the Backup button.

You should see an on screen message advising the software is updating.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Occasional Visitor
peppa+the+pig
Posts: 3
Registered: ‎21-11-2012

Re: BBC iplayer catch up

I followed your instructions and it updated and showed me the video telling me how the on demand service worked but then when I pressed the on demand button I can still only see a list of programmes on sky channels and BBC iplayer still does not appear.

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