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BBC channels not working

Runner
Posts: 19
Post 1 of 23
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BBC channels not working

Why do my bbc channels not work?

I get no signal whatsoever,yet all my other channels work.

This is happening everyday.

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Editor
Posts: 1,421
Post 2 of 23
4,836 Views

Re: BBC channels not working

Is it just BBC channels or are any other channels affected? Have you tried switching the box off at the mains for a few minutes yet?

Runner
Posts: 19
Post 3 of 23
4,827 Views

Re: BBC channels not working

Freeview. BBC, itv , can't say channel 5 as never have anything decent on.
I've checked cables, reset the box, everything several Google searches have told me to do.
The sound breaks up, picture goes pixels, then lose all picture.
Settings say I have a perfect signal.
But will work on the sd channels.
Retired Staff Member
Posts: 4,825
Post 4 of 23
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Re: BBC channels not working

Hi a+metalhead,

 

Are you getting any error messages when you are having these signal issues?

If it was a Sky signal issue it should have an error message on screen to support this.

 

Let me know when you get a chance.

 

Cheers

Runner
Posts: 19
Post 5 of 23
4,814 Views

Re: BBC channels not working

I get the usual error message, no mini picture signal and then blue screen saying you have no satellite signal.
Thanks for replying
Retired Staff Member
Posts: 4,825
Post 6 of 23
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Re: BBC channels not working

Ok a+metalhead, thanks for confirming.

 

Have you tried our No satellite signal tool online?

 

If not try the steps here and let me know if they resolve your issue.

 

Cheers

Runner
Posts: 19
Post 7 of 23
4,812 Views

Re: BBC channels not working

I've tried it several times.
I can understand if it's all channels but not a select few.
Retired Staff Member
Posts: 3,198
Post 8 of 23
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Re: BBC channels not working

Hi a+metalhead,

 

Thank you for getting back in touch and for trying the troubleshooting. What kind of box do you have?

Runner
Posts: 19
Post 9 of 23
4,804 Views

Re: BBC channels not working

Couldn't tell you the make (at work now) but it's your bog standard sky hd box.
Retired Staff Member
Posts: 3,198
Post 10 of 23
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Re: BBC channels not working

Hi a+metalhead,

 

Coolio. When would be a suitable time to troubleshoot this issue for you?

Runner
Posts: 19
Post 11 of 23
4,794 Views

Re: BBC channels not working

Could I ask what you would ask me to do that I haven't tried?
I'm not a technical master but neither am I noob, so when something goes wrong I tend to research it and to try to fix it myself, I seek help as a last resort.
Retired Staff Member
Posts: 3,198
Post 12 of 23
4,791 Views

Re: BBC channels not working

Coolio a+mentalhead. Yeah me too Smiley Happy
 
What I would ask you to check your software is up to date Using the Sky remote:
Press services. Options displays highlighted.
Press the right arrow, highlight Settings and press select. The Settings menu with Picture highlighted displays.

 

Press the right arrow to highlight Details. System Details displays.
 
  • I would ask you to confirm your model and version number.
  • I also need a full list of the channels you get the issue on.
  • I would also ask that you power down your box completely at the wall socket. Then remove your cabling one at a time and reconnect again (Checking for any damage on the way). Test to see if anything has changed.
  • If no change I would ask you to switch over to Single Feed Mode. Test to see if anything has changed.
  • Again if no change or improvement I would ask you to reboot the Sky+HD. When it’s not possible to reboot the Sky box using the remote control, simply turning everything off and then back on can resolve issues such as the Sky box being unresponsive or channels being unavailable.


    Using the Sky remote:

     

    • Press standby. Standby light displays.
    • Switch off power supply to Sky box at the mains socket.
    • Switch all connected equipment to standby then disconnect at the mains socket.
    • Confirm no lights remain on the Sky box or any connected equipment.
    • Reconnect the plug at the mains socket if it is disconnected.
    • Switch the Sky box and other devices back on, including the TV.
    • Check standby light displays, then wait 2 - 4 minutes for the Sky box to reboot.
    • Press Sky to switch on the Sky box. The green light displays.
  • The last resort is an Engineer Service Call

Have you tried all of this?

 
 
Runner
Posts: 19
Post 13 of 23
4,789 Views

Re: BBC channels not working

Ok cheers, will try when I get home
Runner
Posts: 19
Post 14 of 23
4,771 Views

Re: BBC channels not working

Model number R006.058.60.00P
Version Number 4f3102
BBC hd channels
Itv hd channels
And just this minute happened on scuzz
Runner
Posts: 19
Post 15 of 23
4,769 Views

Re: BBC channels not working

So hang on a moment, if the using the single feed fix works (seems to at the moment) I am unable to record multiple programs and unable to use on demand?
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