12-07-2011 10:23 PM - edited 12-07-2011 10:29 PM
I am getting the following error when i try and watch any video - Live AND anytime+.
Apologies, this item has been interrupted due to an error - Please click play to resume watching [c:1501]
I get the following on
I have disable my AV & Firewall and it made no difference.
I have no add blocker add-ins installed in my browsers
I am on a high speed connection (50Mbps)
I have a direct internet connection - No proxy etc.
Silverlight DRM is enabled
I have looked in the "Troubleshooting" and there is no mention of how to fix this problem.
NOTE: I have not added my machine as a registered device (not that I know how to as there are no easy to see instructions on how) This machine does not and cannot have any client software installed
Solved! Go to the solution
on 13-07-2011 07:19 PM
on 13-07-2011 09:10 AM
Join the club, everything you have done I've done also as well as trying 2 more browsers Opera & Safari with no joy at all, I've finally had a reply from Support but all that tells me to do is everything I've already done so it was a waste of time.
The best bit though is that they no say my BB speed is to low and it's best to download anything I want to watch and then see it later, The reason my BB speed is low is that I'm only getting 1.5/2.0 Mb according to Sky records even though I've not been with Sky BB for 2+ years lol. In fact I have 38+Mb & 9+Mb, so work that 1 out.
Now looking at this Forum & the old Sky player Forum & Trouble shooting from both Sky seem to blame Microsoft SilverLight for a large part of people's problem's and not their own gear, now this has been going on for sometime now so if it's not Sky's problem and it's MSLight's problem why lauch a new service still using SilverLight??????????. I think it's potluck if it works or not. I can say that because I've proved beyond doult as my laptop works a ok but my PC don't and yet they are setup the same way, silly but there you go.
on 13-07-2011 07:19 PM
on 15-07-2011 11:39 PM
I believe the error is due to admin rights. I got it to work by right-clicking on the browser program icon and selected 'run as administrator'. Alternatively logon to your 'true' administrator account.
on 16-07-2011 09:05 AM
Have already contacted Sky Go by email several days ago and to date have not had a reply.
I'm the only 1 who use my PC and I have Full admin and it stiil do it for me.
on 19-07-2012 09:15 PM
My laptop works fine but my pc dont exactly the same as you. I have tried everything. Weird, the free chanels work but when I sign in i get the apologies error message. AGGHHH! lol
on 16-03-2013 11:28 PM
on 17-03-2013 01:35 AM
Tried what you said about skygo desktop & still the same issue. What I find frustrating is that sky is banging on about really trying to be the best in customer service yet its all talk & no action. Ive had 4 years of crap service & now this. Ive been on live chat (the one time it worked for me) two days ago & was fobbed off with 'its your browser' so I asked the advisor to hold while I downloaded firefox & was about to state that the problem persists & she closed the dam window & couldnt get back on. My error says the same but with codes [t:6038 / c:4110]
Come on sky, take some responsibility & fix your CUSTOMER'S (You know, the people who PAY for a service from you) issues.
on 17-03-2013 01:48 AM
Ok people, heres what you do. (no support from sky with this by the way.)
close sky go - open silverlight from start menu - go to 'applocation storage' & delete all the items regarding sky - click 'ok' - reopen sky go & all should be fine.
on 17-03-2013 10:22 AM
I have the same problem.
Have done everything above but to no avail.
Sky, sort your selves out, your BB, SkyGo and service is appalling.
Anyone any ideas? Please.
on 17-03-2013 08:10 PM
I am sorry to see you are also having these issues, I do apologise for the inconvenience.
Can you confirm you have follow all the troubleshooting steps within this link. Can you also confirm which device you are using.
on 18-05-2013 03:27 PM