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Posts: 1
Joined: ‎06-08-2012

5 weeks to re-activate existing Sky broadband?

Hi, we've just moved to a property that had Sky broadband up until last Friday, and thought it would be relatively quick to get Sky broadband activated - when we checked, it went from 2 weeks to 5 weeks wait in the course of a few days! How can it take 5 weeks to reactivate a line? Sky blame BT, is this actually the case? Is there any way to speed up the process?


I'd really like Sky broadband but I'll have to look elsewhere for other options. I thought Sky was the natural choice considering it was already operational at the property.



Posts: 56,945
Joined: ‎27-10-2010

Re: 5 weeks to re-activate existing Sky broadband?

It is down to BT unfortunately as they will go into the exchange to do the work and this must be the earliest date they have available.

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I do not work for Sky.