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20-09-2013 09:17 AM
Great to see you coming to our Forum for advice on your Sky Terms & Conditions don+costello, I can clear up your query
If you're having an issue with your Sky service, please feel free to let us know by posting on our Forum and we'll help get a resolution.
Otherwise, you'll find the information you're looking for within our Terms & Conditions under the Satisfaction Guarantee section.
I hope this information helps, if you need anything clarified further, please feel free to post on our Forum where we'll be happy to help.