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Whether you have recently upgraded your equipment to a brand new HD box or have experienced a fault which has required you to replace your Sky box you may experience the On Screen Message "This is the wrong card for this Set-top box".
All Sky viewing cards assosciated to a Sky subscription are "paired - up" to a specific Sky box. This ensures that you recieve the channels relevant to your subscription, can book box office movies, record your favourite programmes and can benefit from the wealth of extras that are available On Demand.
If you recieve the On Screen Message "Wrong Card For Set-top box" you can now activate your Viewing Card/ "pair-up" to your new box online without the need to contact us by following the below steps :