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Connecting to Sky through WiFi - Windows XP|Vista|7, Mac OSX

started by Retired Staff Member ‎19-11-2012 04:26 PM - edited ‎24-07-2014 02:09 PM 12,207 Views

Connect To Your Wireless Network : Windows XP


To reconfigure your wireless network key with Microsoft Windows XP Wireless Network Manager please follow the steps below.


1. Select the network icon in your windows task bar.


2. A list of the available wireless networks will appear, including your own. You can identify your own network by looking at the label in the bottom of your router or on the ‘Keep me handy’ card provided with the router.


xp wireless connection manager.png


3. Select your network. A window will appear asking for your new wireless password (network key).


4. Ensure you type the same wireless password as you set up in your router. Select Connect.


5. You should now be connected to your secure wireless network.



Connect To Your Wireless Network : Windows Vista


1. Click on the Start button and select Connect To from the menu on the right to display the Connect to a network dialog box.



2.  If you see the name of your Network, double click it to proceed to the next screen.




3. Enter Security Key or passphrase: (from the information found from your router or access point). Check Display Characters to view characters/numbers being typed. Click Connect to continue to next step.





4. At the next screen, Vista will attempt to connect to your wireless router or access point. Once the connection is established, you will be prompted to save your connection by checking the Save this network and Start this connection automatically boxes.




Click Close. You will now be connected to the wireless network.



Connect To Your Wireless Network : Windows 7


On the right side of the taskbar, you will see a wireless network icon like the one below. Click on it.




A window with available network connections will open. To refresh the list of available networks, click on the button highlighted in the screenshot below.




You can find your own network by matching the name in this menu with the one on the label on your router. Next, click on the Connect button. (you may want to click the connect automatically button to save you having to re-enter the password every time you restart your computer or router)




After a few seconds, you will be asked to enter the security key. Make sure to enter the security key your have setup on your router.




 When the connection is successful, the wireless icon from your taskbar changes as shown below.





Connect To Your Wireless Network : Mac OSX


Once the password has been changed on your router, your Apple Mac will unsuccessfully try to join your trusted network, and may automatically tell you there was a problem joining your preferred network and prompt you to enter a wireless network key.


To resolve the issue, please follow these simple steps.


Your computer may prompt you to join an alternative network if an un-secured network is nearby.


1. Click the Apple logo in the top left hand corner of the screen


2. Select Network from the Internet & Network section


3. Select your network from the drop down list in the "AirPort" menu


4. Once you have selected the correct network or have been prompted to enter a password, type in the new WPA-PSK wireless network key, which should be the same you entered into the router’s wireless settings page.


5. You can tick 'show password' to help you be certain you have done this correctly; otherwise the password appears as asterisks to prevent anyone else from seeing it.


6. Ticking Remember password in my keychain will ensure your computer remembers the new wireless network key and will join your network when it is available.


7. Once you are connected to the network, if you have selected Show AirPort status in menu bar under network preferences (select AirPort from the 'Show' menu), your icon will appear as a signal strength meter.



You should now be connected to your wireless network




Do you have one of our WiFi adapters?


The adapters are used when your computer has no built in WiFi. We have an older version from Netgear as well as a new adapter from D-Link.



Netgear wireless dongle.jpg







snipped dongle.JPG


If you are using the older Netgear wireless dongle provided by Sky then you will require to change the wireless network key (password) on your computer so that it matches the one you have entered on your router.


The following offers a step by step guide to reconfiguring your Netgear Wireless Network Key.


If this is the first time you are using the Netgear wireless adapter and you are setting it up, simply follow the instructions that came with it and type your new wireless network key when requested to do so.



To Access Netgear Wizard :


1. Select Start

2. Select All Programs

3. Select Netgear Smart Wizard (from the options presented)


netgear wireless wizard.jpg



Note the tabs at the top of the main Smart Wizard Screen - your network should have been automatically detected.


4. Select your wireless network from the 'Network Name (SSID)' drop-down menu. Your own network will have the same wireless network key as printed on the label on your wireless router.


5. Enter your new WPA-PSK wireless network key and select Apply.


6. A window will appear notifying that you are now connected to your wireless network.


7. Once connected the icon in your system tray will once again appear green - it will appear red when you are not connected.


If you encounter other issues while reconfiguring your Netgear Wireless dongle, please refer to the instructions provided with your Netgear wireless adapter.



  • If you are using our new D-Link adapter on Windows Vista or Windows 7 your adapter should be automatically recognised by your operating system and you can follow the connection steps listed above