on 29-01-2014 09:00 PM
I have downloaded the above app but cannot seem to get it to work. I have a non-rooted 4.4.2 kit kat operating system, and after pressing "Watch", then choosing "I subscribe to Mobile TV via Vodafone" under viewing options, the following error comes up:
Please temporarily switch off your Wi-Fi network and connect via 3G/4G so that we can validate your subscription.
I have disabled Wi-Fi but to no effect.
Many thanks in advance.
on 30-01-2014 04:48 PM
Hi upwards. Thanks for getting in touch. This is a known issue at the moment and our support teams are currently working on this and hope to have it working soon. There is no information on a current Fix Date at this moment in time. Sorry for the inconvenience. Thanks,
on 10-03-2014 06:06 PM
10-03-2014 06:48 PM - edited 10-03-2014 06:52 PM
It does work on the nexus 5 as I have seen it work. However the problem I am currently having is that I am being charged for using it each time I download or re download the app through the vodafone links given by text. The first time I ever downloaded it, I was charged.
Since then I have had to get Vodafone to remove numerous charges for subsequent redownloads of the Sky sports mobile TV app.
Vodafone have taken nearly a month and a half attempting to sort my problem of being charged for use of the app, and still have not fixed it. Can anyone at Sky help please?
It says "Your Sky Sports Mobile TV subscription has expired. Please contact Vodafone to re-subscribe." I am fed up to the back teeth of contacting Vodafone and would like to know if anyone at Sky can help and fast track my problem for sorting.
on 10-03-2014 09:49 PM
on 10-03-2014 09:53 PM
I have tried turning off WiFi, reinstalling the app and waiting for over 24 hours, none of which work.
Is there anything else I can try?
on 11-03-2014 03:43 PM
Thanks for contacting us. I'm sorry to hear that you are still experiencing this issue.
After looking into this for you I can confirm at this time there is an issue with the Sky Sports Mobile TV app on this device, we are currently working on this and hope to have it supported soon.
We apologise for any inconvenience caused.
If you have any further questions please don't hesitate to message us.
on 11-03-2014 05:15 PM
It does work with the nexus 5. try signing out of your sky id within the app, then turning aeroplane mode on and off and sign in again within the app with the sky id. If that doesn't work, try chatting to a sky advisor on the live chat facility (under help and support, contact us). Go to Sky ID and then other Sky ID queries.
They'll help you reset your sky id and if necessary create a new sky id and also cancel and renew the service.